discover the beauty of East Indonesia
Bali, Lombok, Sumbawa, Sumba, Komodo, Flores, Alor, Moluccas and Raja Ampat.
1. How to make a Booking or Enquiry?
1.1. Use our LIVE HELP on the left side of the web page or email us.
1.2. Online booking: coming soon
2. What are our Business Operating Hours?
2.1. Our Business Hours
3. How do I Pay for any booking?
3.1. Full payment is required for any booking
3.2. Cash: We accept cash in US Dollars and Indonesian Rupiah unless otherwise stated. Please ask for a payment receipt as proof of payment.
3.3. We accept the following cards: All major credit cards via PayPal.
3.4. Telegraphic Transfer: Payment is to be made in USD or IDR through Telegraphic Transfer over our Bank Account. Please email us for our bank account information. For overseas transfer, any and all bank service charges will need to be borne by the payee.
3.5. Important Notes:
3.5.1. Please kindly note that your e-
3.5.2. Please note that we reserve the right to reject any customer's payment if the Ticketing Deadline has already expired and the seats have been auto-
3.5.3. If every sector in your travel arrangement is confirmed and you are definite on your travel plans, please issue your tickets early to avoid the possibility of auto-
4. How do I obtain my e-
4.1. By e-
5. How do I make changes or cancel my booking?
5.1. Amending a booking: Please refer to the applicable booking conditions, ticket restrictions and our Sales Terms and Conditions, or contact your travel consultant for procedures on making changes to your booking.
5.1.1. Emailing us at [email protected]
5.2. Canceling a booking: Please refer to the applicable booking conditions, ticket restrictions and our Sales Terms and Conditions, or contact your travel consultant for procedures on making changes to your booking.
5.2.1. Email us
5.2.2. Visit our office personally
After tickets have been issued you are not allowed to make any cancellations. You will need to submit your tickets for refund. Please contact us to verify if the tickets are eligible for refund. Do note that it may take up to 6 months to process the refund application before you can be refunded.
6. How do I check my Booking Status?
6.1. Please contact either the travel consultant who was serving you, or any of our customer service members. If we do not have staff to attend to you immediately, please leave your contact details with us so that we can respond to you when the next consultant becomes available.
6.2. By Live Help
6.3. By e-
7. How do I purchase Travel Insurance?
7.1. Please email us the information on the person(s) and their travel details, who require Travel insurance.
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