1. How to make a Booking or Enquiry?

1.1. Use our LIVE HELP on the left side of the web page or email us.

1.2. Online booking: coming soon

2. What are our Business Operating Hours?

2.1. Our Business Hours

• Mondays to Fridays  9 AM to 5 PM
• Saturdays                9 AM to 2 PM

3. How do I Pay for any booking?

3.1. Full payment is required for any booking

3.2. Cash: We accept cash in US Dollars and Indonesian Rupiah unless otherwise stated. Please ask for a payment receipt as        proof of payment.

3.3. We accept the following cards: All major credit cards via PayPal.

3.4. Telegraphic Transfer: Payment is to be made in USD or IDR through Telegraphic Transfer over our Bank Account. Please        email us for our bank account information. For overseas transfer, any and all bank service charges will need to be borne by        the payee.

3.5. Important Notes:

3.5.1. Please kindly note that your e-Tickets will not be automatically be issued unless our Staff has acknowledged acceptance           of your payment and will notify you, that your e-Tickets have been issued accordingly. Kindly take note that we require           at least 1 working day to issue your e-Tickets.

3.5.2. Please note that we reserve the right to reject any customer's payment if the Ticketing Deadline has already expired and           the seats have been auto-canceled.

3.5.3. If every sector in your travel arrangement is confirmed and you are definite on your travel plans, please issue your           tickets early to avoid the possibility of auto-cancellation of your booking due to missed ticketing deadlines. This is           especially important during peak seasons, where there are long waiting list for the flights that you are initially confirmed           on. Auto-cancellation of booking due to ticketing deadlines can occur if we are unable to contact you when the ticketing           deadline given by the airline approaches and is subsequently lapsed. Please check with our Ticketing Staff at the point of           booking. If a ticketing deadline is given to you, please observe it strictly to avoid auto-cancellation.

4. How do I obtain my e-Ticket or voucher after I have made payment?

4.1. By e-mail

5. How do I make changes or cancel my booking?

5.1. Amending a booking: Please refer to the applicable booking conditions, ticket restrictions and our Sales Terms and        Conditions, or contact your travel consultant for procedures on making changes to your booking.

5.1.1. Emailing us at [email protected]

5.2. Canceling a booking: Please refer to the applicable booking conditions, ticket restrictions and our Sales Terms and        Conditions, or contact your travel consultant for procedures on making changes to your booking.

5.2.1. Email us

5.2.2. Visit our office personally

After tickets have been issued you are not allowed to make any cancellations. You will need to submit your tickets for refund. Please contact us to verify if the tickets are eligible for refund. Do note that it may take up to 6 months to process the refund application before you can be refunded.

6. How do I check my Booking Status?

6.1. Please contact either the travel consultant who was serving you, or any of our customer service members. If we do not        have staff to attend to you immediately, please leave your contact details with us so that we can respond to you when the        next consultant becomes available.

6.2. By Live Help

6.3. By e-mail

7. How do I purchase Travel Insurance?

7.1. Please email us the information on the person(s) and their travel details, who require Travel insurance.